There’s plenty of reasons to choose GVEC Internet. For some people, it’s our focus on customer service; for others, it’s the fact that we’re a local provider rooted in the community. Some folks appreciate our commitment to delivering more by bringing state-of-the-art technology to rural areas. And while these are great criteria in selecting GVEC as your internet service provider (ISP), we offer you yet another criterion—our ratings.
American Customer Satisfaction Index
The American Customer Satisfaction Index (ACSI®) is the only national cross-industry measure of customer satisfaction in the entire U.S. Each year, the ACSI uses input from about 500,000 customers to analyze customer satisfaction within more than 400 companies in 47 industries and 10 economic sectors.
Consumers answer questions encompassing five main points of customer relations and areas of improvement: Satisfaction, Loyalty, Expectations, Quality and Value. Some specific categories measured were overall customer satisfaction, trust, reliability, courteousness of staff, responsiveness to interruptions, Wi-Fi and video streaming quality, among others. 2021 was the second consecutive year GVEC earned #1 rankings from our customers in numerous areas.
We’re #1—But Don’t Take Our Word for It
GVEC Internet customers have spoken, and they’re liking what we’re delivering. Compared to all publicly measured companies in the 2021 ACSI survey of customers rating the performance of their ISPs, GVEC Internet subscribers rated us #1 in Customer Satisfaction over all internet service providers, and we were voted Top-Rated ISP for the second year in a row! Based on these same criteria, we also ranked #1 in Overall Wi-Fi Quality and in Call Center Satisfaction as well as multiple other areas—including Customer Loyalty!
These results indicate GVEC Internet provides industry-leading service that can compete with the larger-named, nationwide companies and corporations who also participate in this national survey. They also tell us our customers notice and appreciate the service we deliver and the focus we maintain to exceed their expectations.
We Appreciate Our Customers
GVEC Internet appreciates the opportunity each of our customers gives us to serve them. We appreciate the trust they place in us each day to meet their connection needs, as they link to the world outside their homes and businesses. And we appreciate the confirmation, through their participation in ACSI surveys, that our commitment to them has not gone unnoticed. We look forward to continue finding ways of delivering more when it comes to the quality and service you expect from your GVEC Internet.