FAQs

GVEC.net’s high-speed Internet services utilizes a wireless network that employs radio signals to transmit data.

GVEC.net is a local company dedicated to the communities we serve. Because of our GVEC roots, we believe in the cooperative purpose which not only includes attention to detail and top quality service, but also in giving back to the communities we live, work and play in alongside our members and customers. We also believe in providing a good value, so our affordable plans include unlimited data with no hidden fees and friendly, 24/7 technical troubleshooting.

Once you contact us by phone, online or in one of our offices, we will map your address to see if your location is in range of one of our towers. If so, we will open an account, help you select the plan that’s right for you and call you within the week to make an appointment to meet you at your home or business for installation. Before we install the equipment, our technician will ensure we have a clear line-of-sight for the radio signals to travel from your location to our tower. If there are obstructions such as trees, hills or buildings that block the signal, we may not be able to provide service. The installation process takes about two to three hours.

The activation fee is $99 for all wireless residential and business plans.

In addition to the activation fee and the monthly cost for the plan you select, there is also a $10 equipment rental fee for the signal receiver installed on the outside of your home.

You only need a computer or mobile device that is Internet capable. As an option, GVEC.net offers a router for an additional $6 monthly rental fee to connect multiple devices. Renting from GVEC also allows for improved troubleshooting in case of any technical difficulty.

If you experience slow connection speeds or dead spots in certain areas of your home, GVEC also offers our home Wi-Fi optimization mesh network solution. Our system uses between one and four wireless “pods” ($2 monthly rental fee per pod) to extend your network signal to areas of the home where devices may struggle to connect, stay connected or deliver practical speeds. Our pods work seamlessly with our router, too, providing maximal performance from your home network. Visit our Home Wi-Fi Optimization page for more information.

There isn’t a discount for members. To meet the needs of all of our customers, we’ve priced our plans to be affordable without special discounts or deals.

Capabilities depend on the speed plan you choose. With most plans you can surf the web, send emails, engage in social media, do online banking, chat, pay bills and with the higher speed plans, you can stream movies and games.

Yes. To create a Wi-Fi environment in your home, you can use your own high performance router or rent one from us.

Yes, for one year. See our full Terms of Service here.

Fiber Internet is the fastest, most reliable Internet available in the world. That’s because service runs through a fiber optic cable which offers greater bandwidth to deliver large amounts of data.

GVEC.net is a local company dedicated to the communities we serve. Because of our GVEC roots, we believe in the cooperative purpose which not only includes attention to detail and top quality service, but also in giving back to the communities we live, work and play in alongside our members and customers. We also believe in providing a good value, so our affordable plans include unlimited data with no hidden fees and friendly, 24/7 technical troubleshooting.

Here’s another important reason: our Fiber to the Home product is different from the Fiber service offered by some other providers. Like them, our fiber optic cable is made up of thousands of glass fibers which increases bandwidth and the ability to deliver large amounts of data from the Internet at very high speeds. But, what sets our service apart is that our Fiber cable runs into your home and directly to an Optical Network Terminal (ONT). This device then provides service directly to your computer and other devices using a wire or wireless connection.

Other providers don’t have this seamless connection. They may only connect their fiber optic cable to a pedestal or hub in your neighborhood, and then from there use a copper wire to carry service to a box on the exterior of your home, which is then connected to jacks or ports inside your home. Using copper wire as part of the process can reduce reliability and speed, as well as degrade over time.

Why would I choose Fiber over wireless Internet service?

• Reliability – Fiber Internet offers the most reliable delivery because the service runs through a fiber optic cable rather than through the air like wireless. So, your service won’t be affected by atmospheric conditions or other carrier frequencies. You also won’t have to worry about signals being blocked by trees or buildings.
• Speed and Capacity – Fiber optic cables have the necessary bandwidth to deliver large amounts of data at one time from the Internet to multiple devices. Data is transmitted at significantly higher speeds – up to 1 Gbps by GVEC.net, which is up to 125 times faster than some wireless plans. For residential plans, uploading and downloading speeds are symmetrical, which means you can upload items as fast as you can download. Data is unlimited so you’ll only pay one flat fee each month.
• Security – Internet service via fiber optic is as safe as any other secured delivery service. Like any Internet service, you need to install a fire wall and antivirus protection program, and keep it up to date.

Once you contact us by phone, online or in one of our offices, we will determine whether you are in a Fiber-ready area. If you are, the process may differ depending on where you live and whether further construction to get the fiber cable to your home is required. Activation is done in two steps: in general, it takes two to three days to drop the fiber connection to your home or business—you don’t need to be there for work to take place. Then we’ll make an appointment to meet you to connect the Fiber inside your home, which generally takes one to two hours.

The activation fee is $99 for all residential and business plans.

No. You’ll only pay an activation fee and the monthly cost for the plan you select.

You only need a computer or mobile device that is internet capable. It is important to note, in order to take full advantage of the extreme-speeds that GVEC Fiber offers, your device must be capable of processing these speeds.

GVEC offers a fiber-compatible router that you can rent for an additional $6 monthly fee that will allow you to connect multiple devices to your internet service. Renting from GVEC also allows for improved troubleshooting in case of any technical difficulty.

If you experience slow connection speeds or dead spots in certain areas of your home, GVEC offers our home Wi-Fi optimization mesh network solution. Our system uses between one and four wireless “pods” ($2 monthly rental fee per pod) to extend your network signal to areas of the home where devices may struggle to connect, stay connected or deliver practical speeds. Our pods work seamlessly with our router, too, providing maximal performance from your home network. Visit our Home Wi-Fi Optimization page for more information.

There isn’t a discount for members. To meet the needs of all of our customers, we’ve priced our plans to be affordable without special discounts or deals.

Just about anything you want – faster and better: Internet gaming, stream video and music, download movies, upload pictures, pay bills, work from home and more.

Yes. To create a Wi-Fi environment in your home, you can use your own high performance router or rent one from us.

Yes, for one year. See our full Terms of Service here.

We will waive the early termination fee for switching to a Fiber plan. You will begin a new one-year commitment and pay the $99 activation fee for residential or business service.

Our Fiber network is continuing to grow! We’re always looking for new places to roll out our extreme-speed Internet, and now you can see any future plans for your area, and even invite us to bring Fiber Internet to your neck of the woods.

Or, call us to see if GVEC.net Fiber is available to you: 800.699.4832