IMPORTANT NOTICE:

Due to the rise of COVID-19 cases within our service territory, GVEC will temporarily close all customer service lobbies as of Thursday, 7/2/20. Drive thru lanes will remain open for our customers' convenience at this time. You may also continue to call us for assistance or visit our websites and self-service portals to conduct business with us.

Attention all members and customers:

 

As we work together to positively navigate the unprecedented challenges from COVID-19, GVEC has implemented the following guidelines regarding electric and internet service for the next 30-days. These guidelines will be reassessed as necessary following any new developments:

  • All disconnects and late fees for non-payment of electric and internet accounts are suspended through April 30. On that date, we will reassess this policy and decide on possible next steps.Based on the current situation, we are willing to work with our customers on flexible payment arrangements based on their specific needs on a case by case basis. Customers can call 800.223.4832 M-F, 7:30-6pm for assistance.
  • For residents with students in the home who do not have internet service, we are waiving the activation fees for both wireless and fiber where available. Check www.gvec.net for service availability and call 800.699.4832 to sign up.

GVEC will continue to closely monitor the COVID-19 daily updates from credible resources such as the Texas Department of State Health Services among other official contacts, and make on-going decisions to help ease concerns for our members and employees. We appreciate your cooperation and patience throughout each step.

Updates that affect you will continued to be emailed, posted on gvec.org and on social media at Facebook, Twitter, and Instagram.

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