We’re excited to introduce two new tools that make being notified about and checking for GVEC Internet outages easier than ever: our new online Internet Outage Map and TextNet. While outages are rare for GVEC Internet customers, these tools give you a quick and simple way to find out if a connectivity issue is specific to your location or part of a larger outage we’re already working on.

GVEC Internet Outage Map

With our recently launched online Internet Outage Map, GVEC Internet customers can quickly and easily view real-time outage information in their area. Simply visit gvec.net/outages to see if your area is affected by a current outage. This tool helps provide instant clarity, giving you peace of mind and saving you time.

TextNet Notifications

TextNet offers a proactive way to stay informed about outages affecting your location. If there’s a widespread internet outage impacting your address, TextNet will automatically alert subscribers via text message and/or email. Once the issue is resolved, you’ll receive a follow-up notification letting you know service has been restored.

Additionally, if you’re experiencing connectivity issues and want to check if you’re part of a broader outage, simply text the word OUT to 830.854.3316 from a phone number listed on your GVEC My Broadband account. If you’re not part of a known outage, TextNet will prompt you to contact our 24/7 technical support team for troubleshooting specific to your connection.

Simple and Convenient

If you’ve already consented to receiving text and/or email notifications from GVEC Internet, your all set or TextNet! If you haven’t consented to these communications, simply log in to your My Broadband account, and change your preferences under “Alerts and Notifications” (in the side menu), and you’ll be ready to go! (If consenting to receive SMS notifications, data and messaging rates from your cellular provider may apply.)

GVEC Internet remains committed to providing fast, reliable service with tools and support to keep you connected and informed when it matters most. Try out these new resources today and enjoy the added peace of mind they bring!

Meet the Author
Lawren Kridler
Lawren Kridler

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